Introduction & Overview
Welcome to Campus Life Express (CLX), a flagship digital commerce platform developed and operated by Dandalin Sauki Ltd ("we", "our", or "us"). We are committed to protecting the privacy, security, and confidentiality of all students, faculty members, campus merchants, and errand couriers utilizing our services across university communities.
This Privacy Policy explains the nature of personal information we collect, how that information is utilized to fulfill campus orders and deliveries, with whom it may be shared, and the rights you retain concerning your data.
Information We Collect
To deliver a seamless campus experience across Food, Shopping, Services, Peer Marketplace, and Delivery Dispatch, we collect the following categories of data:
- Account & Identity Data: Full name, university email address, phone number, university/campus selection, student identification number (where required for verification), and student avatar.
- Hostel & Delivery Details: Selected university campus, hostel name, block or room number, off-campus residence address, delivery landmark notes, and recipient contact numbers.
- Order & Transaction Records: Purchased meals, retail items, requested printing/laundry services, marketplace listings, dispatch logs, payment references, order totals, and timestamps.
- Communications: Inquiries sent to our campus support team, feedback submissions, and dispute resolution messages.
- Technical & Device Data: Device model, browser type, operating system, IP address, and session identifiers collected automatically to maintain security and prevent fraudulent access.
How We Use Your Information
We utilize collected information exclusively for legitimate platform purposes, including:
Order Fulfillment
Routing your meal and item orders to verified campus merchants and assigning campus dispatch runners.
Dispatch Milestone Alerts
Sending SMS, in-app notifications, and status updates as your parcel transitions through our 5-step fulfillment pipeline.
Marketplace Moderation
Verifying student listings to eliminate banned items, exam leaks, counterfeit merchandise, and fraudulent sellers.
Security & Auditing
Preventing abuse, verifying campus merchant authenticity, and ensuring high-trust transactions.
Data Sharing & Third Parties
We strictly respect your privacy. We do not sell, rent, or trade student personal information to advertisers or external marketing brokers. Information is shared only with:
- Assigned Campus Merchants: To prepare your food or fulfill your product orders (names and order line items).
- Verified Campus Runners & Couriers: Delivery name, phone contact, hostel name, and room/landmark notes to complete doorstep drop-offs.
- Licensed Payment Gateways: Secure, PCI-DSS compliant payment processing for online checkout transactions.
- Law Enforcement & Campus Security: Only when strictly mandated by legal subpoenas or in response to serious campus safety incidents.
Your Student Data Rights
Every registered student and merchant retains full rights over their personal information:
- Access & Correction: Update your profile, phone number, preferred campus, and saved hostel address directly via the Student Account page.
- Listing Removal: Edit or deactivate active items on the Student Marketplace at any time once sold.
- Account Deletion & Data Purge: Request permanent removal of your account and associated transaction histories by contacting our support desk.
Contact & Legal Inquiries
If you have questions, inquiries, or requests regarding this Privacy Policy, please reach out through any of our official channels:
Dandalin Sauki Ltd — Campus Life Express Operations
Email: privacy@campuslifeexpress.com / support@campuslifeexpress.com
Support Portal: Customer & Vendor Support Desk
Operating Hours: 8:00 AM – 10:00 PM (Monday – Sunday)
